Update your details
We hold your licence details in the public register. If anything changes, you or the agency you work for should let us know within 10 days of the change.
Changing information
You need to inform us if there is any change in the information about you recorded in the public register.
This covers all information such as a change of name, phone number or address, a new employer or anything that might prohibit someone from being licensed as an agent.
You can update some details yourself in the licensee portal. Contact us to make more significant changes such as a change to your company name or a criminal charge against you.
When to contact us
Contact us about anything that could affect whether you’re still eligible to practice real estate.
If you run a registered company, you need to tell us about anything that could affect the eligibility of any of the company’s officers or licensees working with the company.
Examples of things that may affect eligibility include:
- pending criminal charges
- significant financial trouble
- disciplinary action by another regulatory or professional body.
Read about the criteria you must meet to hold a real estate licence
Contact us about any changes to eligibility.
When to use the licensee portal
If you have an individual licence
Use the licensee portal to record changes to:
- your preferred name
- your contact details
- your work situation, for example, if you move to a different agency or change branch.
If you’re a registered company
Use the licensee portal to:
- make changes to your company’s contact details
- add or remove employees
- update the officers who are licensed as agents and their details.
Check your current details on the public register(external link)
Manage a company licence
If you hold a company licence, only registered officers (eligible officer, principal officer or contact person) can make changes to the company’s information.
A contact person can:
- update business details including business, postal and registered office address, email address, phone number and website address
- add or remove employees
- add or remove branch records and details
- view and download documents (invoices and evidence of licence certificates)
- contact us to change trust account details.
A principal or eligible officer can:
- renew or suspend the company licence
- update business details including business, postal and registered office address, email address, phone number and website address
- add or remove employees
- add or remove branch records and details
- view and download documents (invoices and evidence of licence certificates)
- contact us to change trust account details.
These changes should be completed using your individual licensee portal logins. Once logged in to the portal, you'll need to select ‘Update Agencies’ from the menu bar and select the company you wish to make changes to.
Staff changes can be recorded and submitted to us on the Company staff changes form [PDF, 112 KB]
If you want to make any other changes to your company record such as a change of name, please contact us or email us the Company change of circumstance form [PDF, 65 KB]
If you have any issues, you can contact us and we’ll be happy to help you.
If you’re entering a business partnership
If you want to enter into a business partnership with another licensed agent, you must apply for approval first by completing Form K: Request to enter into a partnership [PDF, 274 KB]
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Last updated 2 August 2022